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Training & Education

Training & Education

NORA-Badges-2.pngNYOHA is dedicated to providing our members' technicians with the training and instruction they need to stay up-to-date on the latest developments and innovations in HVAC technology. NYOHA's training courses provide technicians with practical hands-on instruction held in our new state-of-the-art facility. Classes offered cover a wide range of topics including: air handling and distribution systems, hydronics and hot water and steam boilers, burners, test equipment, water heaters, electricity, controls, fuel, venting,  customer service and NORA certification. Check this page periodically to see a comprehensive schedule of all the  classes currently being offered.

All classes are held at our new state-of-the-art training facility. 
131 East Ames Ct. Plainview NY 11803 (ENTRANCE AND PARKING IN THE REAR)

Click here for directions


The following classes are being offered:

Course Date Time Fee Instructor Info  

NORA Intro To Oilheat
Credits: 0

03/07/2017 to 05/16/2017

Tues & Thurs

6PM - 10PM $1,595 N/A Info Registration Complete
Carlin University
Credits: N/A
04/04/2017

Tuesday

8:30AM - 3:30PM $99 N/A N/A Registration
Complete 
Carlin University
Credits: N/A
04/05/2017

Wednesday

8:30AM - 3:30PM $99 N/A N/A Registration
Complete 
Energy Kinetics
Credits: N/A
04/25/2017

Tuesday

8AM - 4PM $149 N/A N/A Registration
Complete 
A/C Startup
Credits: 0
04/27/2017

Thursday

8AM - Noon $75 Prof. Eugene Silberstein N/A Registration
Complete
A/C Trouble Shooting
Credits: 0
04/27/2017

Thursday

12:30PM - 4:30PM $75 Prof. Eugene Silberstein N/A Registration Complete
Extreme Diagnostic Primary Controls
Credits: 0
05/10/2017

Wednesday

6:00PM - 8:30PM $75 Angel Gonzalez Info Registration
Complete
Troubleshooting Oil Burner Problems
Credits: 0
05/31/2017

Wednesday

8:00AM - 10:30AM $75 Charlie Masone Info
Carlin University
Credits: N/A
06/27/2017

Tuesday

8:30AM - 3:30PM $99 N/A N/A Call Krista
203-680-9401
Carlin University
Credits: N/A
06/28/2017

Wednesday

8:30AM - 3:30PM $99 N/A N/A Call Krista
203-680-9401
Beckett Hands On Residential
Credits: N/A
07/18/2017

Tuesday

8AM - 4PM $125 N/A N/A 800-645-2876

Sales Training & Education

Technician Customer Interaction Training

The New York Oil Heating Association (NYOHA) has teamed with NORA and ServicEdge’s TechAdvantage to provide sales training sessions for technicians. Help your technicians develop and hone their selling skills, as well as improve day-to-day interactions with your clients. TechAdvantage offers three modules which will help technicians become skilled with customer interaction and understand how to articulate the value proposition of various equipment sales opportunities. 

 

MODULE 1: Being Comfortable with Customer Interaction
MODULE 2: Identifying, Documenting, and Understanding How to Articulate a Value Proposition
MODULE 3: Talking About Your Products and Services, and Creating Valuable Leads 

 

All classes are held at our new state-of-the-art training facility.
131 East Ames Ct. Plainview NY 11803 (ENTRANCE AND PARKING IN THE REAR)

The following modules are being offered:

Module Date Time Fee  
Module 1

Wednesday, March 22, 2017 

8:30AM to 11:30AM 

$30 Registration Complete
Module 1

Thursday, March 23, 2017 

8:30AM to 11:30AM 

$30 Registration Complete
Module 2

Tuesday, April 11, 2017 

8:30AM to 11:30AM 

$30 Registration Complete
Module 2

Wednesday, April 12, 2017 

8:30AM to 11:30AM 

$30 Registration Complete

Customer Service Representative Training

The New York Oil Heating Association (NYOHA) has teamed with NORA and ServicEdge to provide customer service training sessions. Help your customer service representatives develop and hone their skills, as well as improve day-to-day interactions with your clients, easily articulate the value proposition of the company's products and services, and leave every customer with the perception of quality, trust and respect for the organization. ServicEdge offers four modules, which will help customer service representatives become skilled with customer interaction, be more confident when interacting with the client, and generate sales. 

 

MODULE 1: Defining Excellence in Customer Service
MODULE 2: Opening and Closing Calls — Professionally
MODULE 3: Handling Disgruntled Customers or Customer Complaints & Building Trust
MODULE 4: Customer Service Best Practices & Industry Education

 

All classes are held at our new state-of-the-art training facility.
131 East Ames Ct. Plainview NY 11803 (ENTRANCE AND PARKING IN THE REAR)

The following modules are being offered:

Module Date Time Fee  
Module 1

Wednesday, March 22 2017 

Noon-3:00pm 

$30 Registration Complete
Module 2

Thursday, March 23 2017

Noon-3:00pm 

$30 Registration Complete
Module 3

Tuesday, April 11 2017

Noon-3:00pm 

$30 Registration Complete
Module 4

Wednesday, April 12th 

Noon-3:00pm 

$30 Registration Complete